Refund policy

In short: 14 days to change your mind (unopened jars), refunds within 14 days of the return arriving, and if anything arrives damaged or wrong we replace or refund it free.

Returns & right of withdrawal (EU)

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in line with EU consumer law.

To be eligible for a return, jars must be unopened and in their original sealed packaging. For hygiene and food-safety reasons we cannot accept returns of opened jars — sealed food supplements are exempt from the right of withdrawal once unsealed.

How to start a return

Contact us through the contact page with your order number within 14 days of delivery. We will reply with the return address and instructions. Return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we will confirm by email and issue the refund to your original payment method within 14 days. If your refund has not arrived after that, check with your bank first, then contact us and we will sort it out.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with a photo and your order number. We will send a replacement or refund you in full — including shipping — at no cost to you. This does not affect your statutory rights under the legal guarantee of conformity.

Cancellations

Need to cancel before your order ships? Contact us as soon as possible — if the order has not left our warehouse yet, we will cancel and refund it immediately.